avishnayee1152's CV

Message
WhatsAppLinkedIn

avishnayee1152

IT Support Engineer | Systems & Network Administrator | Active Directory & Microsoft 365

Gandhinagar, Gujarat, India

Profile summary

IT Support Engineer with 2 years of experience across 3 organizations, offering trilingual communication in English, Hindi, and Gujarati. Competent in Active Directory, Microsoft 365 administration, and endpoint security management. Delivered technical support across Windows and Linux environments while maintaining high system availability and SLA targets. Committed to applying infrastructure administration and hardware troubleshooting expertise to support enterprise operations.

Career highlights

Infrastructure and Endpoint Administration: Managed end to end IT desktop infrastructure, administering Windows Server environments, Active Directory user permissions, and Microsoft 365 services for enterprise staff while resolving technical escalations.

Hardware and Network Maintenance: Installed, configured, and maintained hardware endpoints including workstations, network printers, and peripherals while troubleshooting multi node LAN and WAN networks.

Technical Support Delivery: Delivered technical support across Windows and Linux environments, configuring secure VPN tunnels, router settings, and LAN connections to enable reliable remote working infrastructure.

Professional Certifications: Earned multiple industry credentials including CompTIA Network Plus, CompTIA IT Fundamentals Plus, and Certified Ethical Hacking Expert.

Key skills

TechnicalLinux (Ubuntu/CentOS) & macOS Support Linux Environments
ProfessionalActive Directory (AD DS) & Azure AD / Entra ID Microsoft 365 Administration & Exchange Online Windows Server 2016 / 2019 / 2022 ITSM Ticketing, Incident & SLA Management LAN/WAN, TCP/IP, DNS, DHCP, VLAN, VPN Endpoint Security & Patch Management Desktop, Laptop & Peripheral Hardware Support Remote Support (RDP, AnyDesk, TeamViewer) IT Asset & Hardware Lifecycle Management Network Printers, Scanners, Structured Cabling Data Backup, Imaging & Recovery IT Infrastructure Support Hardware Lifecycle Management Remote Troubleshooting Support End User Provisioning System Diagnostics Network Connectivity Windows Environments

Professional experience

Desktop Support EngineerDec 2025 - Present
CMS IT Services (Client: Torrent Electricals)Gandhinagar / Ahmedabad, India

Manages end-to-end IT desktop infrastructure, overseeing system availability and technical support operations. Coordinates hardware asset lifecycles and administrative tasks across enterprise environments.

  • Resolves L1 and L2 technical escalations to maintain 99% system availability.
  • Administers Windows Server environments, Active Directory user permissions, and Microsoft 365 services for enterprise staff.
  • Executes proactive patch management, OS deployments, and enterprise endpoint security updates.
  • Coordinates preventive maintenance and hardware asset lifecycle management to minimize workstation downtime.
Hardware & Network EngineerSep 2024 - Mar 2025
Webindia IncAhmedabad, India

Supervised hardware endpoints and network infrastructure, providing hybrid on-site and remote troubleshooting support for distributed end-users across multiple locations.

  • Installed, configured, and maintained 200 hardware endpoints including workstations, network printers, and peripherals.
  • Configured and troubleshot multi-node LAN and WAN networks, switches, routers, and structured cabling for seamless connectivity.
  • Executed system diagnostics, disk imaging, and rapid data recovery operations with minimal disruption to business workflows.
IT Infra Desktop EngineerSep 2023 - Sep 2024
Dev Information Technology LtdAhmedabad, India

Managed technical infrastructure operations across Windows and Linux environments, overseeing end-user provisioning, system security, and network connectivity.

  • Delivered technical support across Windows and Linux environments, consistently meeting 98% plus SLA targets.
  • Configured secure VPN tunnels, router settings, and LAN connections to enable reliable remote-working infrastructure.
  • Conducted cybersecurity awareness and IT best-practice training for end-users, reducing Tier 1 user-error tickets.

Education

Diploma in Computer EngineeringJan 2023
Swarnim Startup & Innovation University (SSIU)
Secondary School Certificate (SSC)Jan 2018 - Jan 2019
National Institute of Open Schooling (NIOS)

Certifications

CompTIA Network+CompTIA2019-04-01T00:00:00.000Z
CompTIA IT Fundamentals+CompTIA2018-07-01T00:00:00.000Z
Certified Ethical Hacking Expert (Level 1.0)TechDefence2018-10-01T00:00:00.000Z
Certified Secure Computer User (C/SCU)EC-Council2017-10-01T00:00:00.000Z
The Fundamentals of Digital MarketingGoogle Digital Garage2023-04-01T00:00:00.000Z
CompTIA Network+ — CompTIA (Issued Apr 2019; renewal recommended)Issued Apr 2019; renewal recommended
CompTIA IT Fundamentals+ — CompTIA (Issued Jul 2018)Issued Jul 2018
Certified Ethical Hacking Expert (Level 1.0) — TechDefence (Issued Oct 2018)Level 1.0
The Fundamentals of Digital Marketing — Google Digital Garage (Issued Apr 2023)Issued Apr 2023

Languages

English · Professional

Hindi · Professional

Gujarati · Professional